Genpact Recruitment:-

Genpact is hiring candidates for the role of Management Trainee – OTC-HMS023688 for the Bangalore, India location. The complete details about Genpact Recruitment are as follows.

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Company Name:- Genpact

Job Position:- Management Trainee – OTC-HMS023688

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Category:- Full Time

Job posted on:- October 10th, 2022, 6:29:48 PM

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Education Level:- Bachelor’s / Graduation / Equivalent

Minimum Qualifications:- Graduate (Any Subject area)

Preferred Qualifications:- 

  • Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
  • Make process improvements to ensure delivery on all performance CTQs
  • Roll out various contests and other motivational tools for team from time to time.

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Roles & Responsibilities:-

  • Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
  • Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
  • Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
  • Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
  • Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
  • Understand performance metrics. Perform a trends’ analysis. Recommend and execute suitable actions to the customer.
  • Purposefully resolve people issues and ensure that attrition is well below the defined target.

Genpact Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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