Genpact is hiring candidates for the role of Management Trainee – OTC-HMS023688 for the Bangalore, India location. The complete details about Genpact Recruitment are as follows.
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Company Name:- Genpact
Job Position:- Management Trainee – OTC-HMS023688
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Category:- Full Time
Job posted on:- October 10th, 2022, 6:29:48 PM
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Education Level:- Bachelor’s / Graduation / Equivalent
Minimum Qualifications:- Graduate (Any Subject area)
- Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
- Make process improvements to ensure delivery on all performance CTQs
- Roll out various contests and other motivational tools for team from time to time.
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Roles & Responsibilities:-
- Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
- Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
- Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
- Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
- Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
- Understand performance metrics. Perform a trends’ analysis. Recommend and execute suitable actions to the customer.
- Purposefully resolve people issues and ensure that attrition is well below the defined target.
Genpact Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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