GlobalLogic Off Campus Drive | Analyst – Fresher | 3-3.5 LPA

GlobalLogic Off Campus Drive:-

GlobalLogic is hiring candidates for the role of Associate Analyst (Technical Support) for the Hyderabad, India location. The complete details about GlobalLogic Off Campus Drive are as follows.

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Company Name:- GlobalLogic

Job Position:- Associate Analyst (Technical Support)

Job Location:- Hyderabad, India

Salary Package:- CTC: 3 – 3.5 LPA based + Benefits (Two-way Cab) + Incentive

Experience:- Only Freshers

Process:- Semi Voice Process (Night Shift)

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Required Qualifications & Skills:-

• B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
• Should have Provisional certificate and Consolidated marks memo.
• Must have a good working knowledge of Windows/Mac OS and its components
• Strong customer relations skills
• Strong written and verbal communication skills
• Capacity to control interaction in a consultative way
• Capable of multi-tasking in a fast-paced work environment
• Strong knowledge of web-browser-based technologies
• Experience with HRIS, CRM, and/or ATS is a plus
• Good knowledge in HTML & CSS.

Other Requirements are:-

• Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
• Address and resolve customer concerns and issues in a timely manner
• Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
• Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
• Independently collects and tracks information and details of the problem

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• Troubleshoot customer issues using remote desktop software
• Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
• Dedicate yourself to the success and satisfaction of our customers and our business
• Attempt to resolve customer issues or escalate to advanced personnel if necessary
• Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies

Interview Process:-

1. Screening
2. Ops Manager Round
3. Written Test (Aptitude, Personality, Versant)
4. Client Round
5. HR Round **Excellent communication skills are required.

Perks and Benefits:-

• 5 Working Days
• CTC: 3 – 3.5 LPA based + Benefits (Two-way Cab) + Incentive
• Work from the office.

GlobalLogic Off Campus Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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