GlobalLogic Off Campus Drive:-
GlobalLogic is hiring candidates for the role of Associate Analyst (Technical Support) for the Hyderabad, India location. The complete details about GlobalLogic Off Campus Drive are as follows.
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Company Name:- GlobalLogic
Job Position:- Associate Analyst (Technical Support)
Job Location:- Hyderabad, India
Salary Package:- CTC: 3 – 3.5 LPA based + Benefits (Two-way Cab) + Incentive
Experience:- Only Freshers
Process:- Semi Voice Process (Night Shift)
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Required Qualifications & Skills:-
- B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
- Should have Provisional certificate and Consolidated marks memo.
- Must have a good working knowledge of Windows/Mac OS and its components
- Strong customer relations skills
- Strong written and verbal communication skills
- Capacity to control interaction in a consultative way
- Capable of multi-tasking in a fast-paced work environment
- Strong knowledge of web-browser-based technologies
- Experience with HRIS, CRM, and/or ATS is a plus
- Good knowledge in HTML & CSS.
Other Requirements are:-
- Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
- Address and resolve customer concerns and issues in a timely manner
- Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
- Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
- Independently collects and tracks information and details of the problem
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- Troubleshoot customer issues using remote desktop software
- Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
- Dedicate yourself to the success and satisfaction of our customers and our business
- Attempt to resolve customer issues or escalate to advanced personnel if necessary
- Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies
Interview Process:-
- Screening
- Ops Manager Round
- Written Test (Aptitude, Personality, Versant)
- Client Round
- HR Round **Excellent communication skills are required.
Perks and Benefits:-
- 5 Working Days
- CTC: 3 – 3.5 LPA based + Benefits (Two-way Cab) + Incentive
- Work from the office.
GlobalLogic Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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