Hewlett Packard Enterprise Recruitment 2021|Experience:1–2 yrs

Hewlett Packard Enterprise Recruitment 2021:-

Hewlett Packard Enterprise hiring candidates for the role of Customer Solution Associate, for the Chennai, Tamil Nadu location. The complete details about Hewlett Packard Enterprise Recruitment 2021 as follows.

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Company Name :-  Hewlett Packard Enterprise

Job Position:- Customer Solution Associate

Location:-  Chennai, Tamil Nadu

Salary :- As per the company standards

Schedule:- Full time

Job Category:– Services

Job ID:- 1075580

Job Posted Date:- 7th Jan 2021

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Educational Qualification: Under graduate degree in Computer science background

Experience:  1 – 2 yrs

Desired Skills:

• Good communication skills, both oral and written
• Should be comfortable with MS-Office
• Should have had experience working in troubleshooting applications, handling customers.
• Email etiquette
• Willingness to work 24*7

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HPE offers:

• A competitive salary and extensive social benefits
• The diverse and dynamic work environment
• Work-life balance and support for career development
• Want to know more about HPE?  Then let’s stay connected!

The Team:

• The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.

Your Role:

• Provide professional solutions to the company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Provide an escalation link for the company field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

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Job responsibilities:

• Day-to-day query handling
• Troubleshooting Skills
• Coordinating with Various support teams(IT/GBS/Business SME)
• Generate Daily reports
• Elevating SD/IM tickets with IRC
• Monitoring UMC room
• Handling SR Dash Chat/Telephone Queries
• Query resolution and replying to client emails
• Tracking & Maintaining data
• Meeting customer demands ( Turnaround Time & Accuracy parameters)
• Participating in business calls with clients
• Analyzing root causes and resolving
• End to End process understanding, perspective and performing the role

Shift:- No shift premium (India)

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About Hewlett Packard Enterprise:-

• Hewlett Packard Enterprise advances the way people live and work. HPE
• bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
• HPE’s new innovative IT services organization is HPE PointNext.  Hewlett Packard Enterprise has the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Hewlett Packard Enterprise Recruitment 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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