Hexaware Technologies Recruitment | Trainee – Fresher | 3 Lakhs PA

Hexaware Technologies Recruitment:-

Hexaware Technologies is hiring candidates for the role of Trainee – Infrastructure Management Support (IMS) for the Chennai/ Pune/ Mumbai/ Noida locations. The complete details about Hexaware Technologies Recruitment are as follows.

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Company Name:- Hexaware Technologies

Job Position:- Trainee – Infrastructure Management Support (IMS)

Job Locations:- Chennai / Pune / Mumbai/ Noida

Salary Package:- INR 300,000.00 per Annum

Salary Break-up / Additional Info:-

  • 3LPA & 15k for 3 months stipend amount
  • Service Agreement – 2 Years/2 Lakhs

Job Type:- Full Time

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Required Qualifications & Skills:-

  • BSc (CS/IT/Electronics,EEE,Circuital) & BCA
  • 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
  • No Live backlogs at the time of registration
  • 2023 Pass out
  • Excellent verbal and written communication in English is must

Job Description & Responsibilities:-

  • Should have basic knowledge on ITIL process and international Client handling over the phone and email
  • Meet established service level metrics for call response, technical support and customer service
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications

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  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc.(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  • Candidates should be open to work in 24*7 shifts environment

Application Deadline:- 16th January 2023, 10:00 AM

Hexaware Technologies Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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