HP Hiring Support Representative – Poly Technical | Exp: Fresher / 3 years

HP Hiring Support Representative:-

HP is hiring candidates for the role of Poly Technical Support Representative for the Bangalore, Karnataka, India location. The complete details about HP Hiring Support Representative are as follows.

Company Name:- HP

Job Position:- Poly Technical Support Representative

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job ID:- 3129506

Job Posted date:- March 15th, 2024

Required Qualifications & Skills:-

Education and Experience Required:

• Mandatory graduate (preferably from Computer science background) or equivalent.
• Requires 0- 3 years’ experience in tech support voice, or equivalent combination of experience.

Knowledge and Skills:

• Superior skills in both written and verbal communication.
• Experience in customer facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Problem solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone based remote role, e- support, e-chat or similar.
• Familiarity with computer technology.
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
• Understands internal processes and tools.
• Knowledge of Knowledge Management Systems and appropriate documentation to the system.
• should be comfortable to work on rotational shift.

Key Roles & Resposibilities:-

• Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
• Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.

HP Hiring Support Representative Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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