HP Hiring Support Representative:-
HP is hiring candidates for the role of Poly Technical Support Representative for the Bangalore, Karnataka, India location. The complete details about HP Hiring Support Representative are as follows.
Company Name:- HP
Job Position:- Poly Technical Support Representative
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job ID:- 3129506
Job Posted date:- March 15th, 2024
Required Qualifications & Skills:-
Education and Experience Required:
- Mandatory graduate (preferably from Computer science background) or equivalent.
- Requires 0- 3 years’ experience in tech support voice, or equivalent combination of experience.
Knowledge and Skills:
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
- should be comfortable to work on rotational shift.
Key Roles & Resposibilities:-
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
HP Hiring Support Representative Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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