IBM off campus Recruitment Drive 2020

IBM off campus Recruitment:-

IBM is hiring Bachelor’s Degree holders for the role of Technical Support Associate for Bangalore location.The complete details about IBM off campus recruitment as follows

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Company Name:-  IBM

Company Website:-   www.ibm.com

Job Position:– Technical Support Associate

Job Location :– Bangalore

Experience :- 0 to 2 years

Qualification :- Bachelor’s Degree

Required Technical and Professional Expertise:-

• Minimum 0 to 2 years of experience in Technical Support role
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
• Utilize available time efficiently in order to achieve effective and efficient results
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Knowledge in commercially standard software applications and major desktop operating systems.

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Preferred Technical and Professional Expertise:-

• Awareness of basic networking concepts and technologies.
• Identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning/probing skills, as relevant to the issue and level of the caller
• See opportunity and implement process improvements
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in rotation shifts.

Job Description :-

• As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
• If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
• And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

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