IBM Off campus Recruitment 2020

IBM Off campus Recruitment:-

IBM hiring for the position of Technical Support Associate in
Bengaluru location.The complete details about IBM Off campus Recruitment 2020 as follows.

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Company Name :- IBM

Company Website :- www.ibm.com

Job Position:-  Technical Support Associate

Job Location :- Bangalore

Experience :- 0 – 2 Years

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Qualification :- Any Graduate

Required Technical and Professional Expertise:-

• Minimum 0 to 2 years of experience in Technical Support role
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
• Utilize available time efficiently in order to achieve effective and efficient results
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Expertise:_

• Awareness of basic networking concepts and technologies.
• Identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning/probing skills, as relevant to the issue and level of the caller
• See opportunity and implement process improvements
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in rotation shifts.

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Job Description :-

• As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
• If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
• And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Responsibilities :-What will you do..

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Provide remote infrastructure support delivery and performing problem cause analysis
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution
• Provide direct technical assistance to customers via phone, email, and chat.

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