IBM Recruitment 2020

IBM Recruitment 2020:-

About Company:-

IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing.

 In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.

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Company Name:-  IBM

Company Website:-   www.ibm.com

Job Position:– Technical Support Associate

Job Location :– Hyderabad

Required Education:- Bachelor’s Degree

Preferred Education:- Master’s Degree

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Required Technical and Professional Expertise:-

• Minimum 0 to 2 years of experience in Technical Support role
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
• Utilize available time efficiently in order to achieve effective and efficient results
• Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
• Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience:-

• Awareness of basic networking concepts and technologies.
• Identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning/probing skills, as relevant to the issue and level of the caller
• See opportunity and implement process improvements
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in rotation shifts.

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