ICE Mortgage Technology Recruitment 2021 | Freshers

ICE Mortgage Technology Recruitment 2021:-

ICE Mortgage Technology hiring candidates for the role of Technical Support Analyst (Freshers) for the Pune, India location. The complete details about ICE Mortgage Technology Recruitment 2021 are as follows.

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Company Name:- ICE Mortgage Technology

Job Position:- Technical Support Analyst (Freshers)

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job Schedule:- Full Time

Job Category:- Customer Support – Technical Analyst

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Qualifications & Skills Required:-

  • Fresher or 1 year experience and a Bachelor Degree or equivalent with excellent Communication skills; Fair; Trustworthy.
  • Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate.
  • Listens attentively; Adapts communication style to the audience and setting;
  • Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.
  • Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer.

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Job Description:-

  • The Customer Support Analyst acts as a support resource to our customer base utilizing Ellie Mae products, services, platform technologies, and workflows.
  • The Customer Support Analyst endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with Ellie Mae product and services within their business.

Key Responsibilities:-

  • Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Ellie Mae software solutions.
  • Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.
  • Support and drive service level attainment to departmental standards.
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.

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  • Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.
  • Understand and follow company and departmental guidelines and policies for customer interaction/customer service.
  • Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.
  • Manage customer interactions as set forth by department policy and procedure.
  • Adhere to schedule as set forth by management.  Manage case backlog to departmental standards.
  • Thoroughly and accurately document details of all customer interactions in appropriate case management system.

ICE Mortgage Technology Recruitment 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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