ICICI Bank Off Campus Drive:-
ICICI Bank is hiring candidates for the role of Phone Banking Officer for the Indore, Madhya Pradesh, India location. The complete details about ICICI Bank Off Campus Drive are as follows.
Company Name:- ICICI Bank
Job Position:- Phone Banking Officer
Job Location:- Indore, Madhya Pradesh,, India
Salary Package:- As per Company Standards
Required Qualifications & Skills:-
- Educational Qualification: Graduates
- Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
- Making a customer feel valued by actively listening to customer grievances
- Willingness to work with various teams for on-ground support and deliver enablers as required
- Address customer concerns by providing a viable solution
Key Roles & Responsibilities:-
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone.
- Handling and resolving customer complaints over the phone in a timely manner
- Providing customers with relevant products and services to help with their suitable needs.
- Build products that are fair to the customer and fair to the bank
- Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
- Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
- Being compliant with information security norms and quality process norms
ICICI Bank Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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