Infosys Off Campus Drive:-
Infosys is hiring candidates for the role of Process Executive for the Bangalore, India location. The complete details about Infosys Off Campus Drive are as follows.
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Company Name:- Infosys BPM Limited
Job Position:- Process Executive
Job Location:-Β Bangalore, India
Salary Package:- As per Company Standards
Service Line:- BPO Service Line
Job ID/Reference Code:- PROGEN-External-130332
Educational Requirements:- Graduate degree
Work Experience:- 0 Years
Preferred Skills:- Domain(IBPO)->Human Resource Outsourcing->Talent Development-Learning
Roles & Responsibilities:-
1. SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process
2. Process Compliance:
Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clientsβ account
3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals
5. Knowledge Management: The Process Executive shares experiences in order to facilitate capture of tacit knowledge
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6. Service Desk:
Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate. Ability to work in 24 X 7 shift and adaptation to client holiday calendar including continuous night shifts.
7. Production Support and Operations (Incident Management):
Monitor applications, batch jobs, servers, network devices, Databases, operating systems using monitoring tools in order to provide first level monitoring services to customer environments; Raise tickets if necessary, acknowledge (Respond) and Resolve minor tickets/ service requests in order to ensure adequate support per the SLA; Communicate and provide regular updates to stakeholders, escalate alerts/ tickets/ related issues to the next level if required in order to get faster/ further assistance for resolving the issue
8. Maintenance:
Provide support services during scheduled releases in order to minimize downtime through close monitoring to the activities 9. Root Cause Analysis: Provide data for analysis of Level 1 issues logged and classify based on similar categories in order to reduce inflow of repetitive issues
Infosys Off Campus Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:β Only shortlisted candidates will receive the call letter for further rounds
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