Infosys Off Campus Drive | Freshers

Infosys Off Campus Drive:-

Infosys is hiring candidates for the role of Process Executive for the Bangalore, India location. The complete details about Infosys Off Campus Drive are as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Infosys BPM Limited

Job Position:- Process Executive

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Service Line:- BPO Service Line

Job ID/Reference Code:- PROGEN-External-130332

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Educational Requirements:- Graduate degree

Work Experience:- 0 Years

Preferred Skills:- Domain(IBPO)->Human Resource Outsourcing->Talent Development-Learning

Roles & Responsibilities:-

1. SLA Compliance:

Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process

2. Process Compliance:

Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account

3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user

4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals

5. Knowledge Management: The Process Executive shares experiences in order to facilitate capture of tacit knowledge

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6. Service Desk:

Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate. Ability to work in 24 X 7 shift and adaptation to client holiday calendar including continuous night shifts.

7. Production Support and Operations (Incident Management):

Monitor applications, batch jobs, servers, network devices, Databases, operating systems using monitoring tools in order to provide first level monitoring services to customer environments; Raise tickets if necessary, acknowledge (Respond) and Resolve minor tickets/ service requests in order to ensure adequate support per the SLA; Communicate and provide regular updates to stakeholders, escalate alerts/ tickets/ related issues to the next level if required in order to get faster/ further assistance for resolving the issue

8. Maintenance:

Provide support services during scheduled releases in order to minimize downtime through close monitoring to the activities 9. Root Cause Analysis: Provide data for analysis of Level 1 issues logged and classify based on similar categories in order to reduce inflow of repetitive issues

Infosys Off Campus Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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