Iron Mountain Recruitment Drive:-
Iron Mountain is hiring candidates for the role of Junior Associate for the Bangalore, India location. The complete details about Iron Mountain Recruitment Drive are as follows.
| Join Our Telegram Group(35000+members) -> | Click Here To Join |
| Apply To 100+ Job Openings -> | Upload Your Resume |
Register For B.E/B.Tech & MCA off campus Drives
Company Name:- Iron Mountain
Job Position:- Junior Associate
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Category:- Customer Service (CS)
Requisition Number:- J0042815
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Qualifications Required:- Any graduate with good communication skills. Freshers are also accepted.
Job Summary:-
- Evaluate each customer request and understand the scenario to provide right resolution.
- Responsible to update critical customer profile data in database systems-based customer requests.
- Research and pull various reports and documents from internal systems based on client requests and requirement.
- Responsible to ensure operational service delivery, custom support and reporting needs are met.
- Timely response to customers in professional manner
- Adhering to strict SLAs and timelines.
- Reporting and tracking of metrics such as monitoring SLA’s, tracking progress, providing periodic status reports to relevant parties.
- Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers.
- Maintain records for customer interaction, recording details including the actions taken on every request.
Key Areas of Responsibility:-
- Sound reading comprehension and Excellent verbal (oral) and written communication skills.
- Attention to detail needed while working on each request
- Provide excellent Customer Service to internal customers
- Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
- Speed and accuracy of data input experience required – Excellent keyboarding skills
Top MNCs Hiring BE/BTech candidates – Register Now
- Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
- Flexible- adapts well to change.
- Ability to handle various tasks in a fast-paced, ever changing environment
- Strong analytical and organizational skills with attention to detail
- Excellent problem resolution skills
- Responsiveness and sense of urgency
- Ability to think strategically, and act tactically
- Develop and maintain an in-depth knowledge of relevant IM process and procedures
- Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
- Complete all work to a high quality and exceed levels of customer satisfaction
- A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
- Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
- Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
- Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
- Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
- Effective time & prioritization management
- Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
- Must exhibit a positive approach and the ability to work efficiently as an individual contributor
Iron Mountain Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
| S.No | Free Courses | Link |
| 1 | Advanced Excel | Enroll Now ( Use Coupon JF666) |
| 2 | Stock Market | Enroll Now ( Use Coupon JF666 ) |
| 3 | Career In Finance | Enroll Now |
| 4 | Basics Of Financial Markets | Enroll Now ( Use Coupon JF666 ) |
| 5 | Government Schemes | Enroll Now |
Join Our Telegram Group (35000+ members):- Click Here To Join
Follow Us On Instagram For Off-Campus Drive Updates
Apply for Other Off-Campus Jobs
| Off-campus Jobs | Apply Link |
| Deloitte | Click here |
| Xiaomi India | Click here |
| Velotio Technologies | Click here |
| Salesforce | Click here |
| Bitwise | Click here |
