Iron Mountain Recruitment Drive:-
Iron Mountain is hiring candidates for the role of Junior Associate for the Bangalore, India location. The complete details about Iron Mountain Recruitment Drive are as follows.
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Company Name:- Iron Mountain
Job Position:- Junior Associate
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Category:- Customer Service (CS)
Requisition Number:- J0042815
Qualifications Required:- Any graduate with good communication skills. Freshers are also accepted.
- Evaluate each customer request and understand the scenario to provide right resolution.
- Responsible to update critical customer profile data in database systems-based customer requests.
- Research and pull various reports and documents from internal systems based on client requests and requirement.
- Responsible to ensure operational service delivery, custom support and reporting needs are met.
- Timely response to customers in professional manner
- Adhering to strict SLAs and timelines.
- Reporting and tracking of metrics such as monitoring SLA’s, tracking progress, providing periodic status reports to relevant parties.
- Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers.
- Maintain records for customer interaction, recording details including the actions taken on every request.
Key Areas of Responsibility:-
- Sound reading comprehension and Excellent verbal (oral) and written communication skills.
- Attention to detail needed while working on each request
- Provide excellent Customer Service to internal customers
- Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
- Speed and accuracy of data input experience required – Excellent keyboarding skills
- Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
- Flexible- adapts well to change.
- Ability to handle various tasks in a fast-paced, ever changing environment
- Strong analytical and organizational skills with attention to detail
- Excellent problem resolution skills
- Responsiveness and sense of urgency
- Ability to think strategically, and act tactically
- Develop and maintain an in-depth knowledge of relevant IM process and procedures
- Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
- Complete all work to a high quality and exceed levels of customer satisfaction
- A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
- Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
- Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
- Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
- Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
- Effective time & prioritization management
- Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
- Must exhibit a positive approach and the ability to work efficiently as an individual contributor
Iron Mountain Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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