Iron Mountain Recruitment Drive | Freshers

Iron Mountain Recruitment Drive:-

Iron Mountain is hiring candidates for the role of Associate for the Bangalore, India location. The complete details about Iron Mountain Recruitment Drive are as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Iron Mountain

Job Position:- Associate

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Category:- Customer Service (CS)

Requisition Number:- J0044751

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualifications Required:- Any graduate with good communication skills. Freshers are also accepted.

Job Description:-

Evaluate each customer request and understand the scenario to provide right resolution.
Responsible to update critical customer profile data in database systems based customer requests.
Research and pull various reports and documents from internal systems based on client request and requirement.
Responsible to ensure operational service delivery, custom support and reporting needs are met.
Timely response to customers in professional manner
Adhering to strict SLAs and timelines.
Reporting and tracking of metrics such as monitoring SLA’s, tracking progress, providing periodic status reports to relevant parties.
Mentoring – imparting your own experiences on to the team to guide them in support of our internal customers.
Maintain records for customer interaction, recording details including the actions taken on every request.

Key Areas of Responsibility:-

Sound reading comprehension and Excellent verbal (oral) and written communication skills.
Attention to detail needed while working on each request
Provide excellent Customer Service to internal customers
Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
Speed and accuracy of data input experience required – Excellent keyboarding skills

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Proficient with MS programs – Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Flexible- adapts well to change.
Ability to handle various tasks in a fast-paced, ever changing environment
Strong analytical and organizational skills with attention to detail
Excellent problem resolution skills
Responsiveness and sense of urgency
Ability to think strategically, and act tactically
Develop and maintain an in-depth knowledge of relevant IM process and procedures
Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
Complete all work to a high quality and exceed levels of customer satisfaction
A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
Effective time & prioritization management
Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
Must exhibit a positive approach and the ability to work efficiently as an individual contributor

Iron Mountain Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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