Konecranes Offcampus Drive 2019

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About Company:-

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. Konecranes provides productivity enhancing lifting solutions as well as services for lifting equipment of all makes

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Company Name :-  Konecranes

Company Website :- www.konecranes.com

Job Position:- TRAINEE – GLOBAL IT SUPPORT

Location:-  Pune, IN

Experience:- 0 -1 Years

Qualification:-

  • Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
  • 0-1 years of experience in Windows environment.
  • Good knowledge of OS, Network and Applications.
  • Familiarity with iOS, Android, Windows and other mobile operating systems
  • Knowledge on SCCM is preferred.
  • ITIL knowledge is preferred.
  • Communication skills – Verbal, Written
  • Team player
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally-distributed team
  • Willing to work in 24×7 shift environment

Responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
  • Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
  • Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
  • Adopt IT processes and policies during day to day support.
  • Handling IT project activities assigned to you.
  • Identify and communicate the problem areas based on the incoming incidents.
  • Assistance during User Acceptance Test

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