Kyndryl Solutions Recruitment Drive | Multiple Locations | Freshers

Kyndryl Solutions Recruitment Drive:-

Kyndryl Solutions is hiring candidates for the role of Customer Service Representative – Service Desk Delivery Level 1 for the Bangalore / Hyderabad / Noida locations. The complete details about Kyndryl Solutions Recruitment Drive are as follows.

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Company Name:- Kyndryl Solutions Private Limited

Job Position:- Customer Service Representative – Service Desk Delivery Level 1

Job Location:- Bangalore / Hyderabad / Noida

Salary Package:- As per Company Standards

Job ID:- 575417BR

Job Posted Date:- 08th November 2022

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Qualifications Required:- Bachelor’s Degree

Required Technical and Professional Expertise:

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Kyndryl is ok with freshers
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

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Preferred Technical and Professional Experience:

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

Your Role and Responsibilities:-

• This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handling processes, they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client.

Kyndryl Solutions Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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