Lionbridge Technologies Recruitment 2021:-
Lionbridge Technologies hiring candidates for the role of Junior Engineer 1 for the Mumbai, Maharashtra, India location. The complete details about Lionbridge Technologies Recruitment 2021 as follows.
Company Name :- Lionbridge Technologies
Job Position:- Junior Engineer 1
Job Location:- Mumbai, Maharashtra, India
Salary Package:- As per Company Standards
Experience:- Fresher
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Qualification Criterion for Fresher:-
- MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
- Excellent Communication skills.
- Willingness to work on L2 Technical Support profile and in 24×7 rotational shifts
Job Skill Requirements:-
- Excellent verbal and communication skills.
- Excellent analytical and trouble shooting skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally intense or elevated situations and with upset or frustrated customers.
- Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
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- Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
- Focus and understanding of the customer needs.
- Knowledge of Lionbridge’s product technology customer use scenarios.
- Knowledge of the translation process.
- Competency in at least one scripting language a bonus.
Position Description:-
- The Onboarding Support Engineer will provide customer-focused technical Level 2 support to external customers of Lionbridge product technology.
- The Engineer will be the primary contact point for our customers when issues or queries arise with the product.
- The Engineer will also work closely with other Support Engineers along with Development and Product Management to make their products more intuitive and easier to support.
- The Engineer will have excellent communication skills, and key knowledge of Lionbridge product technology and their customer use cases.
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Primary Job Responsibilities:-
- Provide Level 2 support to external customers of Lionbridge product technology.
- Work closely with Development and Product Management to make our software more intuitive and easier to support.
- Updates and creates online knowledgebase articles to reduce support requests.
- Provides or attends working sessions with clients to troubleshoot issues.
- Captures any bugs identified by Product users and escalates to Development.
- Captures any enhancement requests identified by Product users and escalates to Development.
- Assists in problem resolution, and training on tools and products to other technical support personnel.
- Work in a 24 / 7 shift model (This includes weekends and Holidays)
Lionbridge Technologies Recruitment 2021 Application Process:-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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