LTIMindtree Off Campus Hiring | Associate – Fresher

LTIMindtree Off Campus Hiring:-

LTIMindtree is hiring candidates for the role of Customer Service Associate for the Bengaluru, India location. The complete details about LTIMindtree Off Campus Hiring are as follows.

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Company Name:- LTIMindtree

Job Position:- Customer Service Associate

Job Location:- Bengaluru, India

Salary Package:- As per Company standards

Job Segment:- Customer Service

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Required Qualifications & Skills:- 

• Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred.
• Customer Service Orientation Should have a good understanding of customer service.
• Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
• Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
• Team player – Should be a team player, display a positive attitude and open to constructive feedback.
• Shift Flexibility – Should be willing to work in a 24 7 shift environment and be flexible with any changes in work window as per client requirement.
• Should be open to split week offs and willing to support additional work hours during peak season.
• Continuous learning Should display inquisitiveness and an appetite for constant learning and skill upgradation Computer Basics – Should have a basic understanding of operating on a laptop desktop.
• Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications.
• Prior work experience – Any prior work experience in an international customer service environment handling customer request would be preferred.

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Job Description Project: AD Role Customer Service Associate CSA Summary:

• The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
• The candidate needs to have excellent communication skills and an aptitude for customer service.
• Prior work experience in a contact center back office environment would be an advantage. 

CSA Responsibilities:

• Process Knowledge Ensure detailed knowledge of the products and services offered.
• Should be able to take ownership of customer queries and provide accurate information.
• Application Knowledge Ensure complete command over the tools and applications used.
• Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
• Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.

LTIMindtree Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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