Mphasis Off campus Drive 2020:-
Mphasis hiring fresher candidates for the role of Technical Support Associate ,for pune location . The complete details about Mphasis Off campus Drive 2020 as follows.
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Company Name:β Mphasis Limited
Job Position:βTechnical Support Associate
Job Location:- Pune
Experience :- Freshers
Salary:- INR 2,00,000 β 2,50,000 PA.
Qualification :-
Graduate fresher
Skills:-
β’Excellent Communication skills (Written & Verbal)
β’Good Analytical, logical and reasoning skills
β’Computer Fundamentals
β’Good keyboard skills β needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy
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Job description:-
β’ To Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAβs
β’ Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
β’ Update users about request status and close request when users are satisfied with solutions
β’ Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
β’ Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
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Mphasis Off campus Drive Application Process :-
Apply In below link
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