Mphasis Off campus Drive | 2.5 Lpa

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Mphasis Off campus Drive 2020:-

Mphasis hiring fresher candidates for the role of Technical Support Associate ,for pune location . The complete details about Mphasis Off campus Drive 2020 as follows.

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Company Name:– Mphasis Limited

Job Position:–Technical Support Associate

Job Location:-  Pune

Experience :- Freshers

Salary:- INR 2,00,000 – 2,50,000 PA.

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Qualification :-

Graduate fresher

Skills:-

•Excellent Communication skills (Written & Verbal)
•Good Analytical, logical and reasoning skills
•Computer Fundamentals
•Good keyboard skills – needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy

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Job description:-

• To Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

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Mphasis Off campus Drive Application Process :-

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