Mphasis Off Campus Recruitment:-
Mphasis is hiring candidates for the role of TR – Customer Support Officer for the Pune/Mangalore, India locations. The complete details about Mphasis Off Campus Recruitment are as follows.
Company Name:- Mphasis
Job Position:- TR – Customer Support Officer
Job Location:- Pune/Mangalore, India
Salary Package:- As per Company Standards
Job ID:- 377849
Required Qualification & Skills:-
- Any Graduate, Freshers can apply
- Graduate freshers with excellent communication skills
- Analytical skills
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed 30 WPM
Roles & Responsibilities:-
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Mphasis Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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