NTT Data Recruitment :-
About Company:–
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
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Company Name:– NTT Data
Company Website:– www.nttdata.com
Job Position:- Service Management
Job Location :- Gurgaon (should be ready to relocate any location with in India if required)
Interview Location:- Gurgaon,Haryana.
Stipend:- Rs. 12,000/- as stipend during training period. (8 to 16 Weeks)
Salary offered:- INR 3, 00,000/- LPA (salary post successful completion of training)
Experience: Fresher
Qualification and Requirements:-
• Engineering – All streams are considered 2018 2019 batch.(History of Arears not more than 2)
• Should have 60% aggregate from 10th to highest education.
• No Standing Arrears.
• Candidate should not be holding any other offer in hand.
• Indian Nationality.
• Open for 24/7 Rotating Shifts (Including Night Shifts)
• Good Communication Skills
Mandatory Skill:- Excellent Communication and Open to work in 24/7 shift (Predominantly Night Shift)
Interview process:-
• Group Discussion
• Technical Interview
• Management Interview
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Principal Responsibilities:–
• Provides support to users via escalated Tier 1 Incidents coming from Service Desk.
• This role will receive email notifications when Incidents are assigned to their queue.
• Responsibilities:
• Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.
• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
• Document troubleshooting steps and service restoration details.
• Provide specialized investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with end-users and resolve assigned Incidents.
• Escalate Major Incidents to the Incident and/or Problem Manager.
• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator.
• Escalate unresolved Incidents to Tier 3.
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