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Home Fresher Jobs

NTT Off Campus Recruitment

March 24, 2022
in Fresher Jobs, B.E/B.Tech, Bangalore, Featured, IT Jobs, Offcampusjobs
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NTT Off Campus Recruitment:-

NTT is hiring candidates for the role of Service Desk Analyst for the Bangalore, Karnataka, India location. The complete details about NTT Off Campus Recruitment are as follows.

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Company Name:- NTT

Job Position:- Service Desk Analyst

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job Category:- Service Delivery And Client Success

Job Type:- Full Time

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Academic Qualifications and Certifications:-

  • General Qualification in Technology (Technical Diploma) or equivalent
  • India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent

Required Experience:-

  • Moderate number of years work experience
  • Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Knowledge, Skills, and Attributes:-

  • Ability to work under guidance
  • Ambitious self-starter
  • Ability to use sound judgement to escalate an issue to a higher level
  • Methodical in approach to ticket resolution
  • Demonstrates ability to interact with a variety of stakeholders
  • Demonstrates required integrity to ensure excellent client service and retention
  • Demonstrates the attributes of professionals
  • Excellent attention to detail and client focussed
  • Strong and effective verbal and written communication skills
  • Ability to work in 24X7 shift structure, based on a defined roster

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Key Roles and Responsibilities:-

  • Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
  • Uses MS product and process knowledge along with discretion to respond to tickets
  • Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
  • Provide timely updates to clients, when requested, on any pending requests or tickets.
  • Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
  • Produce breach and ageing reports for tickets opened by service desk
  • Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement

NTT Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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