NTT Off Campus Recruitment:-
NTT is hiring candidates for the role of Service Desk Analyst for the Bangalore, Karnataka, India location. The complete details about NTT Off Campus Recruitment are as follows.
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Company Name:- NTT
Job Position:- Service Desk Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Service Delivery And Client Success
Job Type:- Full Time
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Academic Qualifications and Certifications:-
- General Qualification in Technology (Technical Diploma) or equivalent
- India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
Required Experience:-
- Moderate number of years work experience
- Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Knowledge, Skills, and Attributes:-
- Ability to work under guidance
- Ambitious self-starter
- Ability to use sound judgement to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Demonstrates the attributes of professionals
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster
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Key Roles and Responsibilities:-
- Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
- Uses MS product and process knowledge along with discretion to respond to tickets
- Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
- Provide timely updates to clients, when requested, on any pending requests or tickets.
- Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
- Produce breach and ageing reports for tickets opened by service desk
- Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
NTT Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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