Paytm WalkIn Drive 2019|Customer Support|Any Graduate or Post Graduate

About Company:-

Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. It is the consumer brand of India’s leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank.

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name : One97 Communications Ltd. (PayTM)

Company Website : www.paytm.com

Job Location : Noida (Delhi NCR)

Position : Customer Support

Salary : Best in the industry

Reporting Time : 10 AM to 5 PM

Experience Required: 0 – 5 years

Eligibility Criteria :

Qualification – Any Graduate/Post-Graduate.
Fluency in written & verbal English is a must
Willing to work in rotational shifts & 6 days a week
Knowledge of MS Office is an added advantage
Male Candidates Preferred

Job Description:

Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions

Requirements :