PowerSchool Off Campus Drive 2021:-
PowerSchool hiring candidates for the role of Associate Technical Support Engineer for the Bangalore, KA, India location. The complete details about PowerSchool Off Campus Drive 2021 as follows.
Company Name :- PowerSchool
Job Position:- Associate Technical Support Engineer
Job Location:- Bangalore, KA, India
Salary Package:- As per Company Standards
Job Category:- Support
Posted Date:- 29th May 2021
Qualifications & Skills Required:-
- To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
- The requirements listed below are representative of the knowledge, skill and/or ability required.
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
- This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
- This position provides world-class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
- This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system-related issues.
- This position will interact with customers via telephone and written internet-based communication.
- Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers evaluate and prioritize incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks call using problem management database and maintain history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate the ease of use and whether the product will aid the user in performing work
- All other duties as assigned
PowerSchool Off Campus Drive 2021 Application Process:-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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