PowerSchool Off Campus Hiring 2021 | Experience: 0-2 years

PowerSchool Off Campus Hiring 2021:-

PowerSchool hiring candidates for the role of Associate Technical Support Engineer – Support for the Bengaluru, KA, India location. The complete details about PowerSchool Off Campus Hiring 2021 as follows.

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Company Name :- PowerSchool

Job Position:- Associate Technical Support Engineer – Support

Job Location:- Bengaluru, India

Salary Package:- As per Company Standards

Job ID:- 2021-3745

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Qualifications & Skills Required:-

• To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications include:

• 0-2 years’ prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management

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• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience

Job Overview:-

• This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
• This position provides world-class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
• This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system-related issues.
• This position will interact with customers via telephone and written internet-based communication.

Responsibilities:-

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Answers evaluate and prioritize incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
• Logs and tracks call using problem management database and maintain history records and related problem documentation
• Prepares standard statistical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend changes to programs
• May test software and hardware to evaluate the ease of use and whether the product will aid the user in performing work
• All other duties as assigned

PowerSchool Off Campus Hiring 2021 Application Process:-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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