PTC Off Campus Recruitment | Experience: 0-2 years

PTC Off Campus Recruitment:-

PTC is hiring candidates for the role of Associate Technical Support Specialist for the Pune, Maharashtra, India location. The complete details about PTC Off Campus Recruitment are as follows.

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Company Name:- PTC

Job Position:- Associate Technical Support Specialist

Job Locations:- Pune, Maharashtra, India

Salary Package:- As per Company Standards

Job ID:- JR102973

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Basic Qualifications:–

• Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
• Experience working with technically diverse teams. Strong verbal and written communication skills for English is required.
• Preferred Experience: 0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.

Preferred Skills and Knowledge:-

Requirements Non-Technical:

• A strong capacity and desire to develop personalized customer service and communication skills.
• The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. 
• A strong background in technical and customer support is desired.
• The ability to effectively manage multiple urgent issues in parallel.
• The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations.
• The desire to learn new skills, coach, mentor, and train peers throughout the organization.
• The ability to work with teammates in a collaborative manner to achieve a mission.
• Presentation skills to prepare and present to large or small groups on technical and functional topics.

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Requirements Technical:

• Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
• Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
• Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
• Object-Oriented programming background preferably in Java. An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
• Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Job Roles & Responsibilities:-

• Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.)
• Utilize PTC’s case management tool to log issues, track associated status and related activities.  The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment.
• To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience. Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
• Create and publish knowledge articles for re-use by PTC customers and employees. The candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
• Identify and recommend product and support training opportunities for the team. Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015) Primary working hours will be in North America or Night shift hours required

PTC Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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