PTC Software Recruitment Drive:-
PTC Software is hiring candidates for the role of Technical Support (Night Shift) for the Pune, India location. The complete details about PTC Software Recruitment Drive are as follows.
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Company Name:- PTC Software India Pvt. Ltd.
Job Position:- Technical Support (Night Shift)
Job Location:- Pune, India
Salary Package:- INR 7,50,000 + night shift allowance.
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- B.E. / B.Tech (CSE/IT), MCA
- Eligible Batch:- 2022
- Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
- 0-3 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills
- Object oriented programming background using Java
- Strong verbal and written English communication skills
Job Roles & Responsibilities:-
- Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions. Guide or provide general best practices following quality management procedures.
- Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets.
- Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders
- Opportunities to train, mentor, as well as participate in training programs
- Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives
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- Identify and recommend product and support training opportunities for the support team
- Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill.
- Opportunities to train, mentor, as well as participate in continuous training programs
- Build expertise of PLM applications like Windchill & FlexPLM
- Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization
- Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer
- Utilize PTC’s case management tool to log issues and track associated statuses and related activities.
- Create and publish knowledge articles for re-use by PTC customers and employees
- Collaborate with other offices worldwide to provide first class Support for mission-critical customers
PTC Software Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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