RBS Recruitment Drive 2020

RBS Recruitment Drive 2020:-

RBS Bank hiring BA, BCom, BBA, BSc(Non-IT) – 2018&2019 Graduates only for the role of Customer Service & Operations Analyst in Gurugram location.

The complete details about RBS Recruitment Drive 2020 as follows.

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Company Name:-  RBS Bank

Company Website:-   www.rbs.com

Job Position:–  Customer Service & Operations Analyst

 Location:- Gurugram, India

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Education:–

• BA, BCom, BBA, BSc(Non-IT)
• 2018-2019 Graduates only

Required Skills:-

• To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail.
• You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Other Requirements – You’ll also need:–

• Experience of analysing and using performance data
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Job Description :-

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

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Responsibilities: –

• In this key role as Web Chat Analyst, you’ll be providing crucial support to customers and colleagues in our contact centres.
• You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:–

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

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RBS Recruitment Drive 2020 Apply Link :- Click Here To Apply (apply before the link expires)

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