RBS Walk In Drive 2020


RBS Walk In Drive 2020:-

RBS Bank conducting walk In drive On 5th March 2020 to hire Any Graduate or Postgraduates for the role of Customer Service & Operations Analyst in Chennai location.

The complete details about RBS Walk In Drive 2020 as follows.

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Company Name:-  RBS Bank

Company Website:-   www.rbs.com

Job Position:–  Customer Service & Operations Analyst

 Location:- Chennai

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  • Freshers, Any Graduate or Postgraduate
  • 2018-2019 pass outs only
  • Comfortable working in 24*7 rotational shifts

The skills you’ll need:-

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

  • Experience of analysing and using performance data
  • The ability to convey information in a simple and understandable way
  • An understanding of contact centre operations and performance metrics
  • Microsoft Office skills, including PowerPoint, Excel and Word

Job Description:-

  • This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
  • You’ll be actively participating in initiatives to improve customer service, processes and procedures
  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

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In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Reviewing manual or ineffective processes which could be automated or enhanced
  • Maintaining a focus on improving our customer service and experiences

RBS Walk In Drive Details:-

Date :– 5th  March 2020, Thursday

Time:– 11 am – 1 pm

Venue:- Royal Bank of Scotland, 7th Floor, Altius Block, Olympia Technology Park, SIDCO Industrial Estate, Guindy, Chennai 600032

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