Rentokil Initial Recruitment Drive 2021 | Experience: 0-2 years

Rentokil Initial Recruitment Drive 2021:-

Rentokil Initial hiring candidates for the role of Service Planner for the Delhi, India location. The complete details about Rentokil Initial Recruitment Drive 2021 as follows.

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Company Name :- Rentokil Initial

Job Position:- Service Planner

Job Locations:- Delhi, India

Salary Package:- As per Company Standards

Experience:- 0-2 years

Job Categories:- Operations / Technical Services

Req ID :- FBD9B7F637

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EDUCATIONAL / OTHER REQUIREMENTS:-

• Minimum graduation with 1 to 3 years of relevant experience of managing team
• Basic computer skills – for reporting/work management (Advanced computer skills would be an added advantage)
• Communication – speaking on phone to external customers & internally with technicians, other Operations colleagues.
• Knowledge of territory which is handled for planning
• Occasional Travel required within the Division
• Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance, and advice as required
• Communicate all service issues in a timely manner to the ABM/BM, Operations Manager

CORE COMPETENCIES:-

• Be decisive
• Attention to detail and accuracy
• Planning & organizing
• Analytical skills
• Customer-oriented
• Negotiation skills would be an added advantage
• Ability to work patiently in a dynamic service environment

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KEY DELIVERABLES:-

• On-time service planning
• Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
• Minimizing service backlog (meet our contractual obligations)

GENERAL DUTIES & RESPONSIBILITIES:-

• To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak, and any other systems that may be introduced.
• Organization of schedule and planning of all service (including contracts, jobbing, callouts, etc.) requirements on a daily, weekly, and monthly basis for all technicians within the branch
• Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
• Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
• Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
• Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
• Ensure all service data from dockets, log cards, service orders, and other sources is updated accurately into business systems in a timely manner
• Supports business transition from paper-based to the system and digital-based planning, visit documents, whilst upholding documentation integrity.

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• Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
• Reviews and provides service compliance updates daily.
• Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency-related KPIs
• Maintain positive working relationships and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service-related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
• Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
• Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
• Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
• Any other similar duties as and when specified by the manager

BENIFITS:-

Are you interested? Here’s what you can expect when you join Rentokil Initial

• Group Mediclaim Insurance Policy
• Travel Reimbursement

Rentokil Initial Recruitment Drive 2021 Application Process:-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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