Rentokil Initial Recruitment Drive 2021:-
Rentokil Initial hiring candidates for the role of Service Planner for the Delhi, India location. The complete details about Rentokil Initial Recruitment Drive 2021 as follows.
Company Name :- Rentokil Initial
Job Position:- Service Planner
Job Locations:- Delhi, India
Salary Package:- As per Company Standards
Experience:- 0-2 years
Job Categories:- Operations / Technical Services
Req ID :- FBD9B7F637
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EDUCATIONAL / OTHER REQUIREMENTS:-
- Minimum graduation with 1 to 3 years of relevant experience of managing team
- Basic computer skills – for reporting/work management (Advanced computer skills would be an added advantage)
- Communication – speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning
- Occasional Travel required within the Division
- Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance, and advice as required
- Communicate all service issues in a timely manner to the ABM/BM, Operations Manager
CORE COMPETENCIES:-
- Be decisive
- Attention to detail and accuracy
- Planning & organizing
- Analytical skills
- Customer-oriented
- Negotiation skills would be an added advantage
- Ability to work patiently in a dynamic service environment
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KEY DELIVERABLES:-
- On-time service planning
- Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
- Minimizing service backlog (meet our contractual obligations)
GENERAL DUTIES & RESPONSIBILITIES:-
- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak, and any other systems that may be introduced.
- Organization of schedule and planning of all service (including contracts, jobbing, callouts, etc.) requirements on a daily, weekly, and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
- Manage service documentation and ensure all customer/technicianβs feedback are followed up with actions
- Ensure all service data from dockets, log cards, service orders, and other sources is updated accurately into business systems in a timely manner
- Supports business transition from paper-based to the system and digital-based planning, visit documents, whilst upholding documentation integrity.
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- Review service report with OE and BM and highlight areas of concern β critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.
- Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency-related KPIs
- Maintain positive working relationships and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service-related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
- Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
- Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
- Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
- Any other similar duties as and when specified by the manager
BENIFITS:-
Are you interested? Here’s what you can expect when you join Rentokil Initial
- Group Mediclaim Insurance Policy
- Travel Reimbursement
Rentokil Initial Recruitment Drive 2021 Application Process:-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:β Only shortlisted candidates will receive the call letter for further rounds
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