Samsung Electronics Off Campus Drive | IT Helpdesk Engineer – Fresher

Samsung Electronics Off Campus Drive:-

Samsung Electronics is hiring candidates for the role of IT Helpdesk Engineer for the Bangalore, India location. The complete details about Samsung Electronics Off Campus Drive are as follows.

Company Name:- Samsung Electronics

Job Position:- IT Helpdesk Engineer

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Id:- R86062

Job Posted Date:- 03rd February 2024

Required Qualifications & Skills:- 

• Degree in IT, Computer Science or relevant field
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Job Description & Responsibilities:-

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Other Responsibilities:
  • responding to technical support calls from end users of computers and software applications
  • setting up and installing new computers, networks and software
  • setting up user accounts and profiles on the network
  • installing updates, known as patches, to software applications
  • installing and configuring operating systems, anti-virus software and other applications
  • diagnosing and fixing network problems and hardware or software faults
  • maintaining inventories of hardware and software
  • managing backups of servers, in case of data loss
  • keeping a record of issues and faults along with solutions, for future reference.

Samsung Electronics Off Campus Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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