SAP Off Campus Recruitment:-

SAP is hiring candidates for the role of Support Engineer – Customer Success Service Academy for the Bangalore, Karnataka, India locations. The complete details about SAP Off Campus Recruitment are as follows.

Company Name:- SAP

Job Position:- Support Engineer – Customer Success Service Academy

Job Locations:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Requisition ID:- 381564

Employment Type:- Regular Full Time

Work Area:- Consulting and Professional Services

Posted Date:- January 18th, 2024

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES:- 

  • Bachelor’s degree, or equivalent tertiary study
  • 0-3 years’ work experience with customer facing roles.
  • Team player with ability to work independently and take ownership of assigned tasks.
  • Good listener with excellent communication skills, empathetic, collaborative
  • Resourceful self-starters with strong interpersonal skills who are eager learners.
  • Interested in technology, innovation, and how digital platforms can solve business challenges.
  • Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.

Potential Skills a successful candidate can achieve being full-time Technical Quality Manager:

  • Strong customer engagement skills and developing into a Trusted Advisor within a large, enterprise client.
  • Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope management, risk and issues management, escalation management.
  • Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
  • Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level.
  • Working as a core member of a virtual account team and orchestrating cross-account internal governance.
  • Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
  • Engagement governance, executive reporting & presentations
  • Gain experience in design, implementation, and change management projects.
  • Facilitation, negotiation, and de-escalation skills

ROLES & RESPONSIBILITIES:-

  • Learn and understand the Services business as well as specific cloud SAP products.
  • Conduct job rotations relevant to the intended role with various teams within the business.
  • Case studies, classroom, and self-paced learnings with a mix of technical and soft skill topics
  • On the job training with the support of buddies and coaches
  • Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes.
  • Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations.
  • Build and maintain relationships with internal and external stakeholders.
  • Meeting performance requirements at conclusion of each rotation
  • Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
  • Adapt to knowledge on new technologies in a consistently dynamic and changing environment.

SAP Off Campus Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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