SAP Off Campus Recruitment:-
SAP is hiring candidates for the role of Support Engineer – Customer Success Service Academy for the Bangalore, Karnataka, India locations. The complete details about SAP Off Campus Recruitment are as follows.
Company Name:- SAP
Job Position:- Support Engineer – Customer Success Service Academy
Job Locations:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Requisition ID:- 381564
Employment Type:- Regular Full Time
Work Area:- Consulting and Professional Services
Posted Date:- January 18th, 2024
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES:-
- Bachelor’s degree, or equivalent tertiary study
- 0-3 years’ work experience with customer facing roles.
- Team player with ability to work independently and take ownership of assigned tasks.
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners.
- Interested in technology, innovation, and how digital platforms can solve business challenges.
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.
Potential Skills a successful candidate can achieve being full-time Technical Quality Manager:
- Strong customer engagement skills and developing into a Trusted Advisor within a large, enterprise client.
- Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope management, risk and issues management, escalation management.
- Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
- Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level.
- Working as a core member of a virtual account team and orchestrating cross-account internal governance.
- Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
- Engagement governance, executive reporting & presentations
- Gain experience in design, implementation, and change management projects.
- Facilitation, negotiation, and de-escalation skills
ROLES & RESPONSIBILITIES:-
- Learn and understand the Services business as well as specific cloud SAP products.
- Conduct job rotations relevant to the intended role with various teams within the business.
- Case studies, classroom, and self-paced learnings with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes.
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations.
- Build and maintain relationships with internal and external stakeholders.
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment.
SAP Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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