SAP Recruitment Drive:-
SAP is hiring candidates for the role of Associate Solution Support Engineer for the Bangalore, Karnataka, India locations. The complete details about SAP Recruitment Drive are as follows.
Company Name:- SAP
Job Position:- Associate Solution Support Engineer
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Work Area:- Customer Service and Support
Requisition ID:- 390468
Job Posted Date:- May 21st, 2024
Required Qualifications & Skills:-
- Bachelor’s degree or equivalent
- External customer facing experience preferred
- Technical background with understanding of SQL preferred
- 0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
- Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)
- Display passion for & responsibility to the customer, business & team
- Ability to work in a diverse cultural environment and be agile for change
- Research based learning oriented, analytical mindset for expert problem solving
- Task based, process driven approach to achieving objectives
- Schedule flexibility working on the weekdays & weekends
- Ability to communicate in a foreign language is highly preferred
- Preferable experience with SAP Concur products or on similar SaaS / Cloud products
- Preferable experience on Finance & Accounts, knowledge in SQL, Python or any programming language for automation
Job Roles and Responsibilities:-
- Win customer loyalty by creating memorable experiences for customers.
- Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
- Create availability in daily schedule for customer calls.
- Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
- Participate in (or drive, as requested) minor projects or initiatives.
- Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.
SAP Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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