Sopra Steria Off Campus Hiring

Sopra Steria Off Campus Hiring:-

Sopra Steria is hiring candidates for the role of BPS Process Associate (Blended Process- Customer service 1’B Role) for the Noida, India location. The complete details about Sopra Steria Off Campus Hiring are as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Sopra Steria

Job Position:- BPS Process Associate (Blended Process- Customer service 1’B Role)

Job Location:- Noida, India

Salary Package:- As per Company Standards

Job Id:- NOI000CYW

Job Posted Date:- April 26th, 2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Required Qualifications:-

Any Graduate Fresher with excellent communication skills (Both written & spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.

Key Skills and requirements:-

BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Adept in MS Office (XL/Word)
Should have good Typing skills with accuracy as detailed below:
- Utilities requirement threshold: Minimum
- Speed (WPM): 20
- Accuracy (%): 90%

Job Role:-

The purpose of this role is to provide an excellent customer service by answering incoming queries from customers.
This role will report into the Customer Service Team leader and will require shift flexibility & quality delivery.

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Key Responsibilities:-

Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Note:- Immediate Joiners required

Sopra Steria Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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