Standard Chartered Recruitment Drive | Experience: 0-2 year

Standard Chartered Recruitment Drive:-

Standard Chartered is hiring candidates for the role of Client Care Executive – (2200009941) for the Chennai, India location. The complete details about Standard Chartered Recruitment Drive are as follows.

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Company Name:- Standard Chartered

Job Position:- Client Care Executive – (2200009941)

Job Location:- Chennai, Tamil Nadu, India

Salary Package:- As per Company Standards

Job Schedule:- Full time

Job Type:- Retail Banking

Employee Status:- Permanent

Job Posting Date:- 05th May 2022, 1:09:38 PM

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualifications & Skills Required:-

• Graduate.
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role).
• Excellent communication skills in written and verbal English.
• Basic computer skills.
• Strong service / Sales / Collection orientation (as per the job role).
• Strong knowledge of bank’s products & services and willingness to learn new products.
• Manage conflicts and solve problems.
• Patient, Non-Confrontational, Resilient.
• Positive, polite, cheerful and courteous.
• Flexible to stretch and work across different calendar days and time zones in a week/month.
• Age limit (please specify) if applicable.

Job Purpose:-

• To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

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Key Responsibilities:-

• Handle customer calls/ issues quickly and effectively and end to end resolution.
• Sign up customers for value added services and digital education.
• Tag the call type accurately as appropriate.
• Give accurate information to customers on his queries / concerns.
• Have high awareness levels on KYC and Anti-money laundering Policy.
• Multi-skilled to handle both inbound and outbound calls.
• Initiate and strive towards achieving set targets and service standards.
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements.
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
• Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure.
• Ensure proper follow up / tracking of cases and closure within turnaround time.
• Customer Data Confidentiality to be strictly adhered to.
• Adherence to compliance with all applicable rules / regulations and group policies.
• Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement.
• Follow up on delinquent accounts to negotiate for timely payments.

Standard Chartered Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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