Standard Chartered Recruitment | Experience: 0-2 years

Standard Chartered Recruitment:-

Standard Chartered is hiring candidates for the role of Client Care Executive, Personal Clients – (2200016706) for the Bangalore, India location. The complete details about Standard Chartered Recruitment are as follows.

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Company Name:- Standard Chartered

Job Position:- Client Care Executive, Personal Clients – (2200016706)

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Schedule:- Full time

Employee Status:- Permanent

Job Posted Date:- 30th June 2022, 5:28:25 PM

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Required Qualifications & Skills:-

• Graduate.
• Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
• Excellent communication skills in written and verbal English.
• Basic computer skills.
• Strong service / Sales / Collection orientation (as per the job role).
• Strong knowledge of bank’s products and services and willingness to learn new products.
• Manage conflicts and solve problems.
• Patient, Non-Confrontational, Resilient.
• Positive, polite, cheerful and courteous.
• Flexible to stretch and work across different calendar days and time zones in a week / month.

Job Purpose:- To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

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Key Responsibilities:-

• Handle customer calls / issues quickly and effectively and end to end resolution (if applicable).
• Sign up customers for value added services and digital education (if applicable).
• Tag the call type accurately as appropriate.
• Give accurate information to customers on his queries / concerns.
• Have high awareness levels on KYC and Anti-money laundering Policy.
• Multi-skilled to handle both inbound and outbound calls (if applicable).
• Initiate and strive towards achieving set targets and service standards.
• Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management.
• Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable).
• Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
• Customer Data Confidentiality to be strictly adhered to.
• Adherence to compliance with all applicable rules / regulations and group policies.
• Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement.
• Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Unposting Date:- 15th July 2022, 4:29:00 AM

Standard Chartered Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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