Standard Chartered Recruitment:-
Standard Chartered is hiring candidates for the role of Client Care Executive, Personal Clients – (2200016706) for the Bangalore, India location. The complete details about Standard Chartered Recruitment are as follows.
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Company Name:- Standard Chartered
Job Position:- Client Care Executive, Personal Clients – (2200016706)
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Schedule:- Full time
Employee Status:- Permanent
Job Posted Date:- 30th June 2022, 5:28:25 PM
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Required Qualifications & Skills:-
- Graduate.
- Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service / Sales / Collection orientation (as per the job role).
- Strong knowledge of bank’s products and services and willingness to learn new products.
- Manage conflicts and solve problems.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Flexible to stretch and work across different calendar days and time zones in a week / month.
Job Purpose:- To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
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Key Responsibilities:-
- Handle customer calls / issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Unposting Date:- 15th July 2022, 4:29:00 AM
Standard Chartered Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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