Standard Chartered Recruitment | Experience: 0-2 years

Standard Chartered Recruitment:-

Standard Chartered is hiring candidates for the role of Frontline Agent (Chat) – (2200026925) for the Bangalore, India location. The complete details about Standard Chartered Recruitment are as follows.

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Company Name:- Standard Chartered

Job Position:- Frontline Agent (Chat) – (2200026925)

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Employee Status:- Permanent – Full-time

Job Posting Date:- 27th October 2022, 4:25:34 PM

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Required Qualifications & Skills:- 

• Graduate
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
• Excellent communication skills in written and verbal English
• Basic computer skills
• Strong service / Sales / Collection orientation (as per the job role)
• Strong knowledge of bank’s products & services and willingness to learn new products
• Manage conflicts and solve problems
• Patient, Non-Confrontational, Resilient
• Positive, polite, cheerful and courteous
• Flexible to stretch and work across different calendar days and time zones in a week/month
• Age limit (please specify) if applicable.

Key Roles & Responsibilities:- 

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

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• Handle customer chats/calls quickly and effectively and end to end resolution (if applicable)
• Sign up customers for value added services and digital education (if applicable)
• Tag the call type accurately as appropriate
• Give accurate information to customers on his queries / concerns
• Have high awareness levels on KYC and Anti-money laundering Policy
• Multi-skilled to handle both inbound and outbound calls (if applicable)
• Initiate and strive towards achieving set targets and service standards
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
• Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
• Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
• Customer Data Confidentiality to be strictly adhered to
• Adherence to compliance with all applicable rules / regulations and group policies
• Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
• Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Standard Chartered Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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