Standard Chartered Recruitment | Experience: 0-2 years

Standard Chartered Recruitment:-

Standard Chartered is hiring candidates for the role of Specialist – CRU – (2200027689) for the Chennai, India location. The complete details about Standard Chartered Recruitment are as follows.

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Company Name:- Standard Chartered

Job Position:- Specialist – CRU – (2200027689)

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Employee Status:- Permanent

Job Posting Date:- 18th November 2022, 11:49:45 AM

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Required Qualifications & Skills:-

  • Graduate
  • Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
  • Excellent communication skills in written and verbal English
  • Basic computer skills
  • Strong service / Sales / Collection orientation (as per the job role)
  • Strong knowledge of bank’s products & services and willingness to learn new products
  • Manage conflicts and solve problems
  • Patient, Non-Confrontational, Resilient
  • Positive, polite, cheerful and courteous
  • Flexible to stretch and work across different calendar days and time zones in a week/month

Role Specific Technical Competencies:

  • Clear communication skills (Verbal & written)
  • Ability to use positive language 
  • Effective listening & Logical thinking
  • Taking responsibilities and adaptability
  • Time management

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Key Roles & Responsibilities:-

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

  • Handle customer calls/ issues quickly and effectively and end to end resolution.
  • Sign up customers for value added services and digital education.
  • Tag the call type accurately as appropriate.
  • Give accurate information to customers on his queries / concerns.
  • Have high awareness levels on KYC and Anti-money laundering Policy.
  • Multi-skilled to handle both inbound and outbound calls.
  • Initiate and strive towards achieving set targets and service standards.
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements.
  • Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the managementEnsure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure.
  • Ensure proper follow up / tracking of cases and closure within turnaround time.
  • Customer Data Confidentiality to be strictly adhered to
  • Adherence to compliance with all applicable rules / regulations and group policies
  • Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement.
  • Follow up on delinquent accounts to negotiate for timely payments.

Standard Chartered Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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