Tata Communications Off Campus Drive | Experience: 0-2 years

Tata Communications Off Campus Drive:-

Tata Communications is hiring candidates for the Jr. Customer Service Executive – Service Assurance – 11001 for the Pune, India location. The complete details about Tata Communications Off Campus Drive are as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Tata Communications

Job Position:- Jr. Customer Service Executive – Service Assurance – 11001

Job Locations:- Pune, India

Salary Package:- As per Company Standards

Job Posted Date:- 15th November 2021

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Education:- Graduate

Experience:- 0-2 years

Skills Required:-

Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
Checks for problems in existing systems and modifies work processes following defined procedures.
Operational role responsible for achieving day-to-day objectives.
Works under direct supervision
No prior work related experience required

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Roles & Responsibilities:-

Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).

𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐉𝐨𝐛𝐬 𝐖𝐢𝐭𝐡 𝟓-𝟒𝟎 𝐋𝐏𝐀, Pay ONLY after you get placed – 𝐀𝐩𝐩𝐥𝐲 𝐍𝐨𝐰

Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management.
Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.