Tata Communications Recruitment | Experience: 0-4 years

Tata Communications Recruitment:-

Tata Communications is hiring candidates for the role of Customer Service Executive – Service Assurance – 12001 for the Pune, India location. The complete details about Tata Communications Recruitment are as follows.

Join Our Telegram Group(35000+members) ->Click Here To Join
Apply To 100+ Job Openings ->Upload Your Resume

Register For B.E/B.Tech & MCA off campus Drives

Company Name:- Tata Communications

Job Position:- Customer Service Executive – Service Assurance – 12001

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job Posted date:- 14th-February-2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Education:- Engineering Graduate (CCNA/CCNP certification preferred)

Experience:- 0-4 years

Required Skills:-

  • Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
  • Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
  • Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision.
  • Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.
  • Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation

Roles & Responsibilities:-

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
  • Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.

Top MNCs Hiring BE/BTech candidates – Register Now

  • This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
  • Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management.
  • Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Tata Communications Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

S.NoFree CoursesLink
1Advanced ExcelEnroll Now ( Use Coupon JF666)
2Stock MarketEnroll Now ( Use Coupon JF666 )
3Career In FinanceEnroll Now
4Basics Of Financial MarketsEnroll Now ( Use Coupon JF666 )
5Government SchemesEnroll Now

Join Our Telegram Group (35000+ members):- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Click Here To Download The Most Tricky Interview Questions With Detailed Answers and Previous Years Question Papers Of Infosys, Wipro, Cognizant(CTS), TCS, AMCAT,eLitmus With Detailed Solutions For Every question

Apply for Other Off-Campus Jobs

Off-campus JobsApply Link
HSBCClick here
Zoho CorporationClick here
AXA XLClick here
Data PatternsClick here
MindtreeClick here


Top MNCs Hiring ( 100+ Job Openings) , Upload Your Resume 😍
WhatsAppJoin us on
WhatsApp!