Thomson Reuters Off Campus Drive:-
Thomson Reuters is hiring candidates for the role of Billing Associate / Audit Desk Representative for the Hyderabad/Mumbai, India locations. The complete details about Thomson Reuters Off Campus Drive are as follows.
Company Name:- Thomson Reuters
Job Position:- Billing Associate / Audit Desk Representative
Job Locations:- Hyderabad/Mumbai, India
Salary Package:- As per Company Standards
Job Category:-
- Accounting / Finance Careers
- Sales & Professional Services Careers
Job Type:- Full time – Hybrid
Required Qualifications & Skills:-
- Graduate/Post Graduate in Accounting with 1 years of relevant experience
- Necessary industry experience & associated number of years of experience
- Good problem-solving skills, written and verbal communication skills.
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
- Good knowledge of MS Office and ERP (applicable AR systems)
- Experience in Portal uploads like Ariba,Coupa
- Must possess and demonstrate exceptional organizational and communications skill.
- Should be comfortable with Night shifts
Job Description & Responsibilities:-
For Billing Associate:
- Billing operations knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).
- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
- Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems
- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external & internal queries relating to Invoice issues, client account
- information/permissions, and compliance issues
- Assist clients with Data Access Declarations and Access Statements
- Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required
- Project Management
- Establish communication between internal and external groups – Provide timeline and set expectations
- Coordinate with internal teams and solve the customer billing issues.
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
For Audit Desk Representative:
- Responsible for working with financial institutions and other responders managing aging of confirmation requests.
- Liaison with the Firm sales team on urgent requests that have been raised.
- Work alongside the Responder (firm) sales team to add users, supervisors, initiate confirmation reque, and improve communications within the financial institutions.
- Respond to customer inquiries via phone, email and chat, etc.
- May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)
- Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.
- Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.
- Identify prospects for additional products and services; send leads to appropriate sales representatives.
- May assist field representatives in account maintenance.
- Log and classify al calls and request for assistance in the call tracking database.
- Filter and escalate inquiries as appropriate.
- Apply active listening skills to diffuse a potentially tense customer interaction.
- May include some order processing duties.
Thomson Reuters Off Campus Drive Application Process:-
Apply In Below Link
For Billing Associate, Apply Link:- Click Here To Apply (Apply before the link expires)
For Audit Desk Representative, Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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