TIBCO Recruitment 2020 | Apply Now

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TIBCO Recruitment 2020:-

TIBCO hiring for the role of Associate Support Engineer ,for Pune, India location . The complete details about TIBCO Recruitment 2020 as follows.

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Company Name:- TIBCO

Company Website:- www.tibco.com

Job Position:– Associate Support Engineer

Job Location:– Pune, India

Experience :- 0 to 2 years

Salary :- As per the Industry Standards

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Qualification and Requirements:-

  • Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-2 years of relevant IT experience.
  • Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
  • Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
  • Working knowledge of several of these technologies:J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
  • Good knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analysing SQL queries.
  • Excellent verbal and written communication skills
  • Enjoys working with people Strong customer orientated attitude
  • High level of personal motivation
  • Proven capability to own, drive and take responsibility
  • Ability to work in an international multi site environment

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Nice to have (any of these):

  • Java certification/Database certification.
  • TIBCO product knowledge Knowledge / experience of Cloud technology e.g. AWS, Azure etc.
  • Knowledge of application security/Web services security.

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Job Description and Responsibilities:-

  • Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
  • Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base.
  • Mentor the Associate Support Engineer (E07) for technical help on Product related issues.
  • Understand the product issues reported by the customer and reproduce it locally in the support lab.
  • Provides prompt and accurate feedback to customers Work with the senior members in the group to provide workarounds for the customer reported issues.
  • Escalates cases to senior members in the group when unable to overcome obstacles.
  • Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
  • Create Change Requests (CRs) for the defects/enhancements reported by the customer.
  • Works on the assigned TIBCO products (more than one) and learn all the areas of those products.
  • Learn the technologies required for supporting the TIBCO product.
  • Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on.
  • Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
  • May need to work in the early morning shift (4:30 am – 1:30 pm IST) or EMEA shift (12:30 pm – 9:30 pm IST) on a rotation basis

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TIBCO Recruitment 2020 Application Process:-

Apply in below link

Apply Link :- Click Here To Apply(apply before the link expires)

Shortlisted candidates will receive call letter for further rounds

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