Unisys Off Campus Drive | Fresher – Associate

Unisys Off Campus Drive:-

Unisys is hiring candidates for the role of Service Desk Associate – Fresher (International Voice Support) for the Hyderabad, India location. The complete details about Unisys Off Campus Drive are as follows.

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Company Name:- Unisys

Job Position:- Service Desk Associate – Fresher (International Voice Support

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Job ID:- REQ541771

Job Posted Date:- 16th November 2022

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You will be successful in this role if you have:- Fresher

Key Roles and Responsibilities:-

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

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  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

Unisys Off Campus Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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