US eDIRECT Offcampus Drive 2019

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About Company:-

Since 1999, US eDIRECT has continued to develop and support the most reliable and comprehensive scheduling and recreational management software in the industry.

Our focus is on the management needs of complex organizations, with multiple facilities such as; campgrounds, golf courses, aquatic and recreation centres, requiring reservations or activity registration integrated to point of sale.

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Company Name:- US eDIRECT

Company Website:- https://outdoors.usedirect.com

Job Position:- Trainee Support Engineer

Location:-  Bangalore,India

Qualifications:-

  • Bachelor’s degree in Computer Science
  • Excellent communication in English
  • The ideal candidate will be self-motivated, have a keen attention to detail, the ability to effectively prioritise and execute tasks in a high-pressure environment, and possess the ability to communicate ideas in both a technical and user-friendly language

Responsibilities:

  • Work as part of a team and provide 24/7 support when required.
  • Provide technical support to our clients based in US through CRM tool and email communication
  • Provide support for multiple SQL Server databases throughout US eDirect
  • AWS Server environment and maintain stored procedures, jobs, and backups.
  • Apply proven communication, documentation and problem-solving skills to maintain and monitor SQL servers.
  • Required to work with the Manager of Database Administration to plan, deploy, and document new SQL Server processes in addition to upgrading, testing, and documenting existing SQL installations and other processes as required.
  • Carry out application testing and report bugs to development teams
  • Database tuning and performance monitoring.
  • Application tuning and performance monitoring.
  • Setup and maintain documentation and standards.
  • Do technical troubleshooting and give consultation to development teams.
  • Interface with MSSQL for technical support.

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