VISA Off Campus Recruitment | Freshers

VISA Off Campus Recruitment:-

VISA is hiring candidates for the role of Associate Technical Support Analyst for the Bangalore, India location. The complete details about VISA Off Campus Recruitment are as follows.

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Company Name:- VISA

Job Position:- Associate Technical Support Analyst

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job schedule:- Full-time

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Basic Qualifications:-

• Minimum of 6 months of work experience or a Bachelor’s Degree
• Experience in a Linux environment

Preferred Qualifications:-

• Experience with ServiceNow, Netcool, or other industry-standard monitoring and ticketing tools
• Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools
• Proficient in Microsoft Office Suite
• Experience maintaining and troubleshooting highly available systems
• The ability to prioritize and handle multiple tasks at once under duress
• Experience remotely managing Linux computer systems
• Information Technology Infrastructure Library Foundation Certificate
• Proven technical aptitude and a desire to learn is a must
• 3 or more years of work experience
• ServiceNow (AskNow) experience would be ideal.
• ITIL Certification
• Certified Systems Administrator
• Java programming experience (will be looking at Java Exception code)
• Flexible to schedule

Essential Functions:-

• Work in the Visa Command Center monitoring the Cybersource Enterprise real-time production services
• Gain a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents
• Lead technical bridges and interact with both technical staff and management during the incident and change management process
• The ability to identify follow-up items and areas for improvement and propose solutions
• Provide support for mission-critical applications and execute procedures to resolve incidents.
• Ensure the incident management process is followed and all communication requirements are met.

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• Support applications in a Linux environment and troubleshoot network, database, and system issues that are often not well documented.
  • This could include using basic scripting skills to generate log output based on support requests and incidents
• Investigate incidents and provide root cause analysis based on application behavior and log data
• Gauge the scope and criticality of impact and take the appropriate actions to handle the situation
• Interact with second-level teams, development teams, Product Support teams, and Customer Support teams to ensure incidents are closed out and impact is communicated per the process in place
• Monitor both systems and network performance through various industry standard and custom tools
• Open and update trouble tickets and answer internal and external phone calls. 
• Interact with 3rd party service providers to resolve incidents and provide root cause analysis
• Review change activates and upcoming maintenance periods and coordinates with staff to cover the activities. Identify and raise concerns with upcoming changes to management and senior support teams
• Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution. 
• Create and update operating procedure and training documentation as needed
• Recycle and validate Linux services as needed
• Work with little supervision and assist multiple teams in day to day activities
• Provide guidance and training to staff members
• Review and identify areas for improvement within documented procedures and work with management to implement changes

VISA Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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